Accessibility for Ontarians with Disabilities Act

We welcome your feedback about accessibility at University Health Network and invite your feedback/comments. All feedback will be acknowledged within two days of receipt of your communication. Please take the following steps to proceed with your feedback\ comments about access to our hospitals services. 

Suggested Steps:

1. Approach the unit or department Manager to provide feedback or seek assistance.
2. If further follow-up is required for patients, visitors, clients additional feedback should be directed to Patient Relations.
3. If follow-up is required for employees, physicians, students, volunteers or contractors, additional information and/or feedback should be directed to Workplace Diversity.
   
4. All feedback will be reviewed and forwarded to an appropriate individual or service provider at UHN for follow-up. Where a complaint is received appropriate actions will be taken in accordance with Patient Relations or Workplace Diversity Policy to ensure service equity.

Click feedback for additional information Further feedback can be directed to:
For patients, visitors, clients contact:
Toronto General Hospital
190 Elizabeth St, RFE IS-401
Toronto, ON M5G 2C4.
Telephone: 416.340.4907
Fax: (416) 340.3537
E-mail: Sharon.rogers@uhn.on.ca

Office hours 8:30 a.m. to 4:00 p.m. Monday – Friday.
For employees, Physicians, students, volunteers, contractors contact:
Toronto Western Hospital
399 Bathurst St, MP 5-323
Toronto, On M5T 2S8.
Telephone: 416.603.5526
Fax: 416.603.5730
E-Mail: barrier free reporting form
Office hours 9:00 am. to 5:00 pm. Monday – Friday evening and weekend appointments available on request.

For more information about services supporting  people with disabilities, please follow this link: accessibility@uhn.on.ca

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