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Frequently Asked Questions
Where do I pay my bill and how can I pay my bill?
You can pay your bill:
- Online/Telephone Personal Banking,
- By mail, or
- In person at our cash offices.
Our cash offices are found at the following locations:
| Hospital Location | Hours of Operation | |
| Princess Margaret Hospital Main Floor, near pharmacy View Map |
Monday - Friday 9:00 a.m - 1:00 p.m. 2:00 p.m - 4:30 p.m. |
Saturday, Sunday and Stat Holidays - Closed |
| Toronto Western Hospital M-410 View Map |
Monday - Friday 8:30 a.m. - 4:30 p.m. |
Saturday, Sunday and Stat Holidays - Closed |
Toronto General Hospital |
Monday - Friday 8:30 a.m. - 4:30 p.m. |
Saturday, Sunday and Stat Holidays - Closed |
Bills can be paid by Cash, Interac, American Express, Visa or Master CardVisit. Visit our Pay Your Account section for step-by-step instructions.
How do I find out if you have received my payment?
Call the Accounts Receivable Help Line at (416) 340-4800 ext. 3060. Our goal is to respond to you within 24 hours.
What are some of the services that I may receive a bill for?
Please be aware that you will be charged for the following services that are not covered by OHIP:
| ● | Ambulance services |
| ● | Preferred accommodation |
| ● | Assistive devices – such as crutches, canes, splints, casts, gel wraps |
| ● | Cosmetic surgery |
| ● | De-listed procedures – including tattoo removal, repair of benign skin lesions, travel vaccinations, earlobe repair from earrings |
| ● | Chronic co-payment |
What if billing to OHIP is rejected due to problems with my health card?
Billing rejected by the Ministry of Health due to incorrect Health Card numbers and version codes will be billed to you directly if we are unable to contact you to update the information.
How can I update my health card or version code information?
Please call (416) 340-4800 ext. 3060 or e-mail cbar-uhn@uhn.on.ca
My insurance company sends me a questionaire. What should I do?
Please be aware that many insurance companies send out questionnaires to confirm your hospital admission after they receive the hospital bill.
If you receive a questionnaire from your insurance company please complete it right away and return it to the insurance company to ensure they process payment to the hospital, otherwise they may refuse payment. Should the insurance company refuse payment due to an incomplete questionnaire you will be financially responsible for the accommodation.
We will be pleased to assist you with the completion of the questionnaire. Please call (416) 340-4800 ext. 3060, indicate the name of your insurance company and you will be directed to an individual who can help.
What is UHN's Collection policy?
Invoices/statement reminders are sent out every 30 days. At 90 days, you will receive a final invoice. If the account remains unpaid 15 days after the final invoice, the account will be sent to our external collection agency.
What if my invoice was sent back to UHN as returned mail?
we attempt to make calls on returned mail to obtain the correct address. If we are unable to contact you do to incorrect information on file, your invoice will be sent to our collection agency.
What if I am a non-resident of Canada?
If you are a non-resident of Canada, refer to UHN's Patient Referral Process. For more information on non-resident billing, please phone (416) 340-4800 x. 6002.
